Shipping & Delivery
At HomeXDesign, we aim to provide you with a seamless and reliable shopping experience. This policy outlines our shipping and delivery procedures to ensure that you receive your order, in a timely and efficient manner.
1. Shipping Destinations
We currently offer shipping services to customers all over India. If you are located outside India, please contact our customer service to inquire about special arrangements.
2. Processing Time
2.1 Order Processing
After you place an order on our website, please allow us 24 hours for order processing. Our team will verify your order, check product availability, and prepare it for shipment.
2.2 Custom-Made
If your order includes custom-made or personalized items, please be aware that these products may require additional time for production. The estimated production time will be specified through mail, and it may vary depending on the complexity of the customization.
3. Shipping Method
We use reputable carriers and courier services to deliver your orders safely and efficiently. The estimated delivery times, and associated costs will be displayed during the checkout process.
4. Shipment Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment in real-time.
5. Delivery Times
We require minimum 7 to 10 business days to deliver your order. Delivery times vary depending on your shipping address, and the availability of the product. Please refer to the estimated delivery times provided through the mail. While we strive to meet these delivery estimates, unforeseen circumstances, such as weather or carrier delays, may occasionally impact delivery times.
6. Shipping Costs
Shipping costs are determined based on the weight and dimensions of the products, and your shipping destination. The exact shipping cost will be displayed during the checkout process before you finalize your order. Most of the time we offer free shipping.
7. International Shipping
For international orders, please be aware that customs duties, taxes, and import fees may apply depending on your country’s regulations. These additional charges are the responsibility of the customer and are not included in the product or shipping costs.
8. Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid delays or misdelivery. HomexDesign is not responsible for any shipping issues resulting from incorrect or incomplete address information provided by the customer.
9. Delivery Acceptance
Upon receiving your order, please inspect the items carefully. If you notice any damage or discrepancies, document them and contact our customer support team within 48 hours of delivery for assistance.
10. Contact Us
If you have any questions or need further assistance regarding our return and refund policy, please contact our customer support team at hello@homexdesign.com.
Thank you for choosing HomexDesign for your home decor needs. We strive to provide a delightful shopping experience, and your satisfaction is our priority.