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Our Policies


1. Privacy Policy

a. Data Collection:

We collect personal information for order processing, customer service, and marketing purposes, ensuring confidentiality and security.

b. Data Usage:

Information collected is used for order fulfillment, communication, and improving customer experience.

c. Data Protection:

We employ industry-standard security measures to protect personal information from unauthorized access or misuse.

d. Data Retention:

We retain your personal data only for as long as is necessary to fulfill the purpose for which it was collected or as required under applicable laws. However, we may retain certain data if necessary to prevent fraud, future abuse, or for other legitimate business purposes. We may also retain anonymized data for analytical and research purposes.

e. Your Rights:

You may access, rectify, and update your personal data directly through the functionalities provided on our platform.

f. Consent:

By visiting our platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you provide personal data relating to other individuals, you confirm that you have the authority to do so and permit us to use such information as described in this policy.

g. Communication:

By providing your personal data on our platform or through partner platforms, you consent to be contacted by us, including our affiliates, business partners, technology partners, and marketing channels, via SMS, instant messaging apps, calls, and/or email for purposes outlined in this Privacy Policy.

h. Withdrawal of Consent:

You may withdraw your consent by writing to our Grievance Officer at the contact details provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line. We may verify such requests before acting upon them. Withdrawal of consent will not be retrospective and will be subject to applicable laws, this Privacy Policy, and our Terms of Use. Please note that withdrawal of consent may result in restriction or denial of certain services.

i. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our information practices. We encourage you to review this policy periodically. Significant changes may be communicated as required under applicable laws.

2. Shipping and Delivery Policy

a. Shipping Methods:

We offer various shipping options based on the destination and complications of the order detailed on quotation.

b. Delivery Timeframes:

Estimated delivery times are provided on the quotation and is then finalised on PI.

c. Shipping Costs:

Shipping costs are calculated based on the selected shipping method, product weight, and destination.

3. Return and Exchange Policy

a. Return Eligibility:

Items can be returned within the specified timeframe if they meet our return criteria and are in original condition.

b. Warranty:

Specific warranties may apply to certain products. Details are provided upon purchase.

4. Customer Service and Support

a. Communication Channels:

We offer multiple communication channels for customer inquiries, feedback, and support.

b. Response Time:

We strive to respond to customer queries and concerns within a reasonable timeframe.

5. Intellectual Property Policy

a. Copyright Notice:

All content, designs, and intellectual property displayed on our platforms are the sole property of S A Brass Collection.

b. Usage Restrictions:

Reproduction, distribution, or modification of our content without explicit permission is prohibited.

6. Compliance and Regulations

a. Legal Compliance:

We adhere to local and international laws governing e-commerce, consumer rights, and data protection.

b. Policy Updates:

Policies are periodically reviewed and updated to ensure compliance with changing regulations and business practices.