Website: www.homexdesign.com

Company: HomexDesign ("we", "us", "our")

We want you to love every product you buy from HomexDesign. If something isn’t quite right, we're here to help.

1. Return Eligibility

• The return request is made within 7 days of delivery.
• The item is unused, undamaged, and in its original packaging with all tags, manuals, and accessories.
• You provide a valid proof of purchase (order number, invoice, or receipt).

2. Items Not Eligible for Return

• Customized or made-to-order items
• Products purchased from OUTLET or Non-returnable
• Items damaged due to misuse, improper installation, or negligence
• Used items (unless defective or damaged upon arrival)
• Gift cards or promotional vouchers

3. Damaged or Defective Items

• Report it to us within 48 hours of delivery by emailing hello@homexdesign.com
• Include clear photos of the damage and the packaging
• Once verified, we will offer a replacement, repair, or full refund at no extra cost

4. Return Process

• Contact our support team at hello@homexdesign.com with your order details
• Wait for return authorization and instructions
• Repack the item securely in its original packaging
• Ship the item back using the instructions provided

Note: Return shipping costs may be the customer's responsibility unless the return is due to a damaged or incorrect item.

5. Refunds

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item
• Refunds will be issued to the original payment method
• In some cases, we may deduct the return shipping cost (if applicable)

6. Order Cancellations

• Orders can be cancelled within 12 hours of placing the order or before dispatch (whichever is earlier)
• After dispatch, cancellation is not possible. You may request a return once the item is delivered

7. Exchange Policy

We do not offer direct exchanges. If you wish to exchange a product, please return the original item (if eligible) and place a new order.