SUPPORT

Frequently Asked Questions

Find answers to questions about our products, delivery, returns, custom orders, and product care. We're here to help every step of the way.
How can I place an order?

Browse our collections, add your selected items to your cart, and complete your purchase securely through our checkout. Once your order is confirmed, you'll receive a confirmation email with your order details.
Which payment methods do you accept?

We accept all major debit and credit cards, UPI, PayPal, Google Pay, and other secure payment methods available at checkout. All transactions are encrypted and processed through trusted payment gateways to ensure a safe and seamless shopping experience.
How long will my order take to arrive?

Orders are typically delivered within 7–10 business days. Delivery times may vary depending on your location and product availability. Once your order has been dispatched, you'll receive a confirmation email with tracking information.
Do you offer international shipping?

Yes. HomexDesign ships to selected countries. Shipping availability and charges are automatically determined based on your delivery address during checkout.
Can I return my order?

Yes. Eligible items can be returned within our returns period, provided they are unused and returned in their original packaging. Please refer to our Returns Policy for full details.
What should I do if my item arrives damaged?

If your order arrives damaged, please contact our support team within 48 hours of delivery with photographs of the item and packaging. We'll resolve the issue as quickly as possible.
What materials are used in your products?

Our collections feature carefully selected materials including brass, marble, glass, solid wood, premium metals, and other high-quality finishes chosen for their durability and timeless appeal.
What materials are used in your products?

Yes. Eligible items can be returned within our returns period, provided they are unused and returned in their original packaging. Please refer to our Returns Policy for full details.
Are your products handcrafted?

Many of our pieces are crafted by skilled artisans using a combination of traditional craftsmanship and modern manufacturing techniques to ensure exceptional quality.
How should I care for my furniture and décor?

We recommend cleaning products with a soft, dry or slightly damp cloth. Avoid abrasive cleaners, harsh chemicals, and prolonged exposure to moisture or direct sunlight.
Can I request a custom design?

Selected products may be available for bespoke or customised orders. Customisations are subject to feasibility and may incur additional charges depending on the design, materials, and specifications. Please contact our team to discuss your requirements and receive a personalised quotation.
How can I contact HomexDesign?

If you have any questions about these Terms, please contact us at: