Returns & Refund Policy

Contents

At HomexDesign ("we", "us", or "our"), customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please read our Returns & Refund Policy carefully to understand your rights and the return process.
Return Eligibility

You may request a return if all of the following conditions are met:

  • The return request is submitted within 7 days of receiving your order.
  • The product is unused, undamaged, and returned in its original packaging with all tags, manuals, accessories, and included items.
  • You provide a valid proof of purchase, such as your order number, invoice, or receipt.

Products that do not meet these conditions may not be eligible for a return.
Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

To help us process your request quickly, please:

  • Email us at hello@homexdesign.com. Include your order number.
  • Attach clear photographs of the damaged product and its packaging.

Once your request has been reviewed and approved, we will arrange one of the following at no additional cost:

  • Replacement of the product
  • Repair (where applicable)
  • Full refund

If a replacement is approved, the replacement item will typically be dispatched within 7 business days.
Return Process

To initiate a return:

  1. Contact our Customer Support team at hello@homexdesign.com with your order details.
  2. Wait for return authorization and return instructions before sending your item.
  3. Carefully repack the product in its original packaging.
  4. Ship the product according to the return instructions provided by our team.

Please note: Return shipping costs may be the customer's responsibility unless the return is due to a damaged, defective, or incorrectly supplied product.
Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

  • Refunds will be processed within 7–10 business days.
  • Refunds will be issued to your original payment method.
  • Where applicable, return shipping charges may be deducted from the refund amount.

Processing times may vary depending on your payment provider or financial institution.
Order Cancellations

Orders may be cancelled within 12 hours of being placed or before they have been dispatched, whichever occurs first.

Once an order has been dispatched, it can no longer be cancelled. If you no longer wish to keep the item, you may request a return after delivery, provided the product meets our return eligibility requirements.
Exchanges

We currently do not offer direct product exchanges.

If you wish to receive a different product, please return your original purchase (if eligible) and place a new order through our website.
Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged or defective:

  • Products that have been used, installed, or altered.
  • Products without their original packaging or accessories.
  • Custom-made, personalised, or made-to-order products (unless defective).
  • Clearance or final sale items, where stated.
Contact Us

If you have any questions about these Terms, please contact us at: